(for Foreigners)
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1. Regulated objects:
Foreigners and overseas Vietnamese, except for members of the flight crews under the regulations of the law on aviation, members of the ship’s crews under the regulations of the law on maritime whose passports or exit and entry permits issued by the foreign authorities are valid and used to enter or leave Vietnam, to buy goods in Vietnam and to bring goods out of Vietnam through the tax refund border checkpoints.
2. VAT Refund regulations and conditions:
- Customer must have the receipt and a valid Passport. Goods bought from a single shop in one day whose value is written on the VAT invoices (including the total payment of several invoices of goods purchased from a single shop in one day) is at least VND 02 (two) million. (Do not apply for Food & Beverage and some Fine, Gold and Gem Jewellery.)
- The VAT refunded amount is 85% of the VAT amount. (The remaining 15% is bank fee.)
- Goods not on the list of goods banned from export and not subject to prohibition on planes.
- VAT Refund invoice is only issued at the time of purchase.
- VAT Refund invoice is valid for 60 days from the date of purchase.
- Goods cannot be exchanged and returned after the VAT Refund invoice has been issued.
3. VAT Refund procedure:
- Customer registers for service of issuing VAT Refund invoice at Customer Service counter AEON or Cashier Glam Beautique.
- Bring the invoice cum VAT Refund declaration to the International airports/seaports Customs inspector to claim VAT Refund.
- For check-in items: Prior to checking in the goods, please proceed to the Customs inspection counter for inspection. Please ensure that goods are checked in after inspection.
- For hand-carry items: Please proceed to The Customs inspection counter after you have checked-in.
*** It is important for you to arrive at the airport early to allow sufficient time for your VAT Refund to be processed and goods to be inspected if necessary.
*** After receiving endorsement at the Customs inspection counter, you will receive VAT Refund cash. The Customs Officer will check your Name,
Customer kindly reach:
AEON Customer Service HOTLINE at 1800.888.886
Mail: contact@aeon.com.vn
Thank You!