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  • AEON Member Program
  • TERMS AND CONDITIONS

    • TERMS AND CONDITIONS OF WAON POINT PROGRAM

    A. DEFINITIONS

    1. “WAON Membership Point Program” (also referred to as the “Program”, or “WAON Point Program”, or “WAON POINT Program”) is a joint sale promotion program of ACSTV and the Participating Partners for customers who frequently use the goods/services of the Participating Partners.
    2. “ACSTV” is ACS Trading Vietnam Co., Ltd
    3. “AEON Vietnam” (also referred to as “AEON VN”, or “AVN”, or “AEON Vietnam Co., Ltd.”) is one of the WAON POINT Program’s Participating Partners.
    4. “We, Us, Our, Ours” collectively refer to ACSTV and the Participating Partners.
    5. “Participating Partners” are Companies/merchants agreeing to participate in the Program by signing the Agreement with ACSTV.
    6. “Membership Registration” means Customers’ registration to become Members of the Program.
    7. “Customer” or “Customers” is/are Consumers who purchase goods/services at Shopping Stores but are not yet Members.
    8. “Member” or “Members” (also referred to as “WAON Member” or “WAON Members”) are all Customers who are individuals at least from 16 years old and have legally registered to participate in the WAON POINT Program, own and have activated member accounts on the Mobile Application. Every member shall be entitled to register for only one (1) member account with one (1) Vietnamese mobile phone number in accordance with the Content of Program.
    9. “Member’s account” or “Member’s accounts” (also referred to as “Member Point account” or “WAON POINT Program’s member account”) is/are the account(s) that Customer(s) register(es) to become the Member(s) of the Program. Every customer shall be entitled to register and use for only one (1) member account with one (1) Vietnamese mobile phone number in accordance with the Content of Program. Customers need to provide valid personal identification documents to register for membership. Valid personal identification documents include Identity Card, Citizen Identification Card, and Passport.
    10. “Mobile Application” is the Mobile application(s) that the Participating Partners owns or is licensed to be used, operating on a mobile operating system connected with the PMS, which is used to introduce and operate the Program.
    11. “Shopping Stores” is the Participating Partner’s stores, and business locations participating in the Program, including but not limited to online stores and brick-and-mortar stores
    12. “Non-Promotional Items” are goods prohibited from being promoted or used as promotional goods in accordance with Article 5 of Decree 81/2018/ND-CP and/or related regulations.
    13. “WAON Point” or “WAON Points” is/are Point(s) awarded to Members that is/are issued based on the total amount in Vietnamese Dong spent on the consumption of goods/services at the Shopping Stores or given away through other promotion programs in accordance with the Content of Program.
    14. “Purchase transaction(s)” is/are (a) Transaction(s) in which Members purchase goods/ services of the Participating Partners at the Shopping Stores.
    15. “Valid Purchase Transaction(s)” is/are (a) Purchase Transaction(s) that have been completed, is/are not cancelled, and does/do not involve any return or refund request(s).
    16. “WAON Voucher” or “WAON Voucher(s)” (also referred to as “Voucher(s)”) is/are (a) voucher(s) that can be redeemed by the Members using the WAON Points on the Mobile Application in accordance with the Content of Program. The Members may use such WAON Vouchers to pay for goods/services at the Shopping Stores.
    17. “WAON Point Redemption” means Members’ exchange of their Accumulated Points into (a) WAON Voucher(s) issued on the Mobile Application(s).
    18. “QR Codes” are two-dimensional codes containing either Members’ information or WAON Vouchers’ information and displayed on the Mobile Applications.
    19. “Membership QR Codes” are QR Codes containing Members’ information.
    20. “Barcodes” are one-dimensional codes containing either Members’ information or WAON Vouchers’ information and displayed on the Mobile Applications.
    21. “Membership Barcodes” are Barcodes containing Members’ information./li>

    B. APPLICABLE LOCATION

    List of stores, department stores and supermarkets of AEON Vietnam and Participating Partners in Hanoi, Hai Phong, Ho Chi Minh City, Hung Yen Province, Binh Duong Province, and Thua Thien Hue Province.

    C. PARTICIPATING PARTNERS OF THE WAON POINT PROGRAM

    Danh sách các Đối Tác Tham Gia Chương Trình

    • AEON Vietnam
    • Glam Beautique
    • Daiso
    • Petemo
    • AEON BicycleShop
    • AEON MaxValu
    • AEON The nine

    D. DETAILED CONTENT OF THE WAON POINT PROGRAM

    Within the scope of the WAON POINT Program, Members can register accounts via the Mobile Applications and use the Mobile Applications to earn WAON Points when purchasing goods/services at the Shopping Stores of the Participating Partners with the key benefits as follows:

    1. Accumulate WAON Points when Members purchase goods/services, redeem WAON Points into WAON Vouchers. Members can use these WAON Vouchers for payment to purchase goods/services at the Shopping Stores of the Participating Partners.
    2. Receive promotional information via SMS or notifications on the Mobile Applications anytime and anywhere.
      Enjoy other benefits exclusive to Members subject to policies of the Program from time to time.
    3. Members may use the Mobile Applications at the Shopping Stores to participate in all activities within the scope of the Program, including but not limited to accumulate WAON Points for any Purchase Transaction.
    4. Before registering to become Members of the WAON POINT Program, Customers must thoroughly read, acknowledge and agree with this Terms and Conditions.The Terms and Conditions shall be considered as an agreement between Members and Us. If Members do not agree to any part of the Terms and Conditions, Members are requested not to make any Membership Registration and/or activate any Member’s Account. It is recommended that the Customers should thoroughly read all provisions under the Terms and Conditions and other relevant policies.
    5. For clarity, by becoming Members of the Program, Members consent and allow Us to store and use the Members’ information and all data on the Mobile Applications relating to the Members’ Purchase Transactions to directly support marketing, statistics, management activities and other Program-relatedactivities. All Member-related data will be collected, stored, and managed in accordance with the Personal Data Protection Policy of the Program, and comply with current laws.
    6. For the purpose of compliance with legal regulations, these Terms and Conditions may be updated, adjusted, amended and supplemented at any time without prior notice to Members. We will promptly notify Members of any subsequent amendments or supplements on the Mobile Application.
    7. By participating in the Program, Members acknowledge that they have read, understood, and agreed to these Policy, Terms and Conditions and all other contents of the Program as published on the Mobile Applications subject to updates from time to time.
    8. Members agree that We shall not be liable if We are unable to perform wholly or partially any of our obligations whether directly or indirectly, the failure of any mechanical or electrical device, data processing system, transmission line, electrical failure, any actions, any faults, any events beyond Our control or any factors in a nature of a force majeure event in accordance with the laws.
    9. By participating in the Program, the Members agree to authorize the Participating Partners and the Participating Partners agree to receive such authorization to receive payment of the Promotion Expenses from ACSTV in accordance with the Agreement.
    10. Our decisions for all Program-related issues and disputes are final and binding upon Members.

    E. MEMBERSHIP REGISTRATION

    1. Customers shall install and register for their Member’s Accounts directly via the Mobile Applications.
    2. Each Customer is permitted to register only one (01) Member’s Account using only one (01) mobile phone number.
    3. Customers conducting the Membership Registration must fulfil the following requirements:
      • Individual at least 16 years old, possess full civil legal capacity and civil act capacity to make and execute civil transactions by themselves, except for transactions that must be approved by their legal representative(s) at the time of registration (if applicable) in accordance with the law.
      • Have a suitable device to access and use the Mobile Applications.
      • Have valid and active Personal ID Documents in accordance with Vietnamese laws.
      • Agree and comply with the Terms and Conditions, and the Personal Data Protection Policy of the Program.
    4. Required personal information for Membership Registration
      • Full Name
      • Date of Birth
      • Gender
      • Phone number
      • Personal ID Document (Customers will select from a dropdown list of: ID Card, Identification Card, Citizen Identification Card, and Passport)
      • Occupation
      • Email
      • Contact address

    F. WAON POLICY AND MECHANISM FOR ACCUMULATING POINTS

    1. For every 10,000 VND paid for Valid Purchase Transactions, Members earn one (01) WAON Point except for goods/services that are not permitted to be promoted goods/services in accordance with the law.
    2. In case a Valid Purchase Transaction is eligible for other promotional programs and/or an WAON Vouchers is used, the WAON Points shall be calculated using the method at item (1.) above on the total amount that the Member must pay after deducting the total value of the WAON Vouchers and/or the applied promotional programs.
    3. WAON Points are valid for up to two (02) years based on the date on which Point are originally added to Member’s Accounts after the registration, but not later than October 6th, 2026. The original month of accumulating Points for the first time becomes the reference month of accumulating points.For example: If a Member first earns WAON Points in January 2024, January 31 of each year will become the base Points expiry date. WAON Points earned from January 2024 to the end of January 2025 will be considered First Year Points and will expire at the end of January 2026. This means that Members can earn Points and enjoy Point redemptions for up to two (02) years.
    4. Members may check their WAON Points information and transaction history in their Members’ Accounts. ACSTV reserves the right to update and/or modify any such information from time to time to rectify any error or to revoke any issued Consumption Points, including but not limited to cases where ACSTV has reasons to identify Members’ Purchase Transactions as suspicious, illegal, or crime-related in any manner, or using WAON Consumption Points/WAON Vouchers that the Members have obtained from dishonest or fraudulent instrument/methods.

    G. WAON POINT EXCHANGE POLICY AND MECHANISM

    1. WAON Points are NOT money, cash, or any kind of currency, and are not exchangeable for money. WAON Points are only redeemable for WAON Vouchers on the Mobile Applications, and cannot be transferred, purchased, sold, or exchanged for cash in any way.
    2. WAON Points are exchanged into WAON Vouchers based on the principle that the accumulated points have already been calculated and exchanged in advance on the PMS.
    3. There are six (06) types of WAON Vouchers available for redemption:
      • 100 points are exchangeable for an WAON Voucher worth 10,000 VND;
      • 300 points are exchangeable for an WAON Voucher worth 30,000 VND;
      • 500 points are exchangeable for an WAON Voucher worth 50,000 VND;
      • 1,000 points are exchangeable for an WAON Voucher worth 100,000 VND;
      • 1,500 points are exchangeable for an WAON Voucher worth 150,000 VND; and
      • 3,000 points are exchangeable for an WAON Voucher worth 300,000 VND.

      Members may use these WAON Vouchers for payment of their Purchase Transactions.

    4. WAON Vouchers cannot be used for the purpose of setting off any other fees (e.g. delivery or logistical fees), charges, taxes, or expenses related to the Purchase Transactions.
    5. WAON Vouchers cannot be redeemed for certain products that are legally prohibited or restricted from doing so or subject to restrictions under the Participating Partners’ policies, examples of which include tobacco, alcohols, breast-milk substitutes and other products/services prohibited from being promotional. Such products are ineligible to be applied WAON Vouchers upon checkout. WAON Vouchers is accepted according to product policy at each Participating Partners.
    6. The barcode of WAON Voucher displayed on the Mobile Application will be scanned or collected by Our staff when the Member makes payment using WAON Voucher.
    7. The detailed applicable terms and conditions, and expiry date or the valid period of each WAON Vouchers shall be displayed on that WAON Voucher.
    8. In case Members are unable to use WAON Vouchers, Members will need to contact Member support channels for further help and support.

    H. REFUND OF WAON POINTS

    1. If Members request and are approved to return/not use the Participating Partners’ goods/services and the WAON Points have already been accumulated for the Purchase Transaction of such goods/services, the Accumulated Points will be returned to the Program corresponding to the points exchanged based on the total value of the returned goods/services for the Purchase Transaction subject to the exchange, refund policy of each Participating Partner.
    2. If the Accumulated Points have already been redeemed into WAON Vouchers and Members request to return such WAON Vouchers to take back their WAON Points, this request of returning the WAON Vouchers will not be approved.

    I. OPERATING PRINCIPLES OF THE PROGRAM

    1. Customers will not be charged when they participate and become Members of the Program.
    2. The Mobile Applications will be provided to Customers with Vietnamese and English (if applicable) as the default languages.
    3. Members can check the WAON Point history and exchange history of their WAON Points within a maximum period of the most recent six (06) months on the Mobile Applications.
    4. Members may, on their own, change their information on the Mobile Applications, except the following registered information: Mobile Number, Full Name, Date of birth, Gender, Nationality, Personal ID Document Type and Number. When Members would like to change this information, please contact the Member support channels.
    5. At any point after Members’ Membership Registration and becoming Members of the Program, Members may terminate their participation in the Program by contacting the Member support channels.
    6. ACSTV has the right to freeze/terminate the membership and cancel all WAON Points of any Member upon discovering any violation of that Member of these Terms & Conditions and other policies. This shall be done by an advance notice sent to the Participating Partners owning the Mobile Applications for the Participating Partners to notify the violating Members of their violation. The notice may be sent directly via the Mobile Applications, the Participating Partners’ websites, or emails.
    7. In the event that the Participating Partners and/or ACSTV suspend or cancel in whole or in part the Program before the period announced to Members in accordance with the law, the Participating Partners and/or ACSTV shall:
      • Make a public announcement to Members using one of the methods including Mobile Applications, the Participating Partners’ websites, or via email;
      • To the best of the Participating Partners’ and/or ACSTV’s ability, ensure the rights and benefits of all active Members of the Program;
      • To the best of the Participating Partners’ and/or ACSTV’s ability, perform all existing commitments to the active Members of the Program; and
      • Any valid Accumulated Points and redeemed WAON Vouchers that have not expired shall be cancelled upon the termination of the Program.
    8. ACSTV may revise or modify the terms and conditions at any time in accordance with the laws without prior notice to Members. ACSTV will update the Policy, Terms and Conditions and notify the latest version to the Participating Partners to enable the Participating Partners to notify the Members of the updates. The Members can view and consider the updated Policy, Terms and Conditions on the Mobile Applications prior to trading. Members who have been informed of the updated terms and conditions and continue to participate in the Program are deemed to have accepted the latest terms and conditions.
    9. The Members are not permitted to use the Mobile Applications in any of the following cases or for any of the following purposes:
      • Illegal actions, fraudulent behaviors, or other activities aiming at causing damages to ACSTV, Participating Partners, or other Members, or supporting criminal activities;
      • Any defamation, harassment, threat, or infringement of other persons’ rights, including but not limited to rights to any and all information shown on the Mobile Applications;
      • Interference to other Members’ use of Mobile Applications in any form;
      • Deliberately spreading computer viruses, malicious codes. 

    J. MEMBERS’ RIGHTS AND RESPONSIBILITIES

    Rights of Members

    1. To earn WAON Points and redeem Points in accordance with the Policy, Terms and Conditions.
    2. To be entitled to promotional programs exclusive to Members within the scope of the Program.
    3. Submit requests for clarification of information or complaints about the Program to Us.

    Responsibilities of Members

    1. To comply with the Terms and Conditions, the Personal Data Protection Policy of the Program and other policies, which are published on the Mobile Applications.
    2. To keep their Members’ profile information updated via the Mobile Applications using the methods prescribed in the Policy, Terms and Conditions.
    3. To use the Mobile Applications in a lawful manner, not to use the Mobile Applications for any other illegal activities.
    4. To be liable for indemnifying and holding Us harmless from any claims, actions, procedural actions, obligations, damages, payments, fines, and other related costs arising out of or in relation to Members’ violation of or non-compliance with regulations of the Policy, Terms and Conditions or any other regulations or guidelines related to the Program.
    5. Members hereby confirm that Members have clearly understood and agree to enable Us to collect, store, use, disclose, and share any information related to the Members which are collected from the Program, including the Members’ personal information for/with consultants, lawyers, auditors, authorities, or for/with any third party that We deem appropriate for the purposes of conducting the Program and/or other programs in accordance with Our business plan and/or service provision for the sake of the Members subject to the Personal Data Protection Policy of the Program and the applicable laws, etc.. These third parties receiving the information undertake to comply with the Personal Data Protection Policy of the Program.

    K. OUR RIGHTS AND RESPONSIBILITIES

    Our Rights

    1. To refuse to provide, cancel, reclaim, or revoke the WAON Points and/or WAON Vouchers which the Members have received or will receive under the Program on the Mobile Applications without prior notice to the Members in the following cases:
      • When the Members return/cancel valid Purchase Transaction in accordance with the return/cancellation policies under the Policy, Terms and Conditions, the accumulated WAON Points corresponding to the value of the returned/cancelled goods/services in each Purchase Transaction shall be revoked by Us from the Member’s Account.
      • Any Points that are not correctly and validly credited to the Member’s Account in accordance with the Program’s regulations shall be revoked by Us from the Member’s Account.
      • If the Members display signs of using fraudulent tools or methods to abuse the Program and/or other promotional programs provided by Us for personal gains.
      • If the Members violate the Policy, Terms and Conditions and/or other promotional programs that We announce from time to time.
      • If the Members agree to the revocation of Points in accordance with the terms and conditions of other programs that We announced from time to time (if any).
      • In force majeure events in accordance with Vietnamese laws.
    2. To collect, store, and use the Members’ information and transaction data collected from the Mobile Applications in accordance with the Policy, Terms and Conditions and the Personal Data Protection Policy of the Program
    3. To refuse to resolve any complaint about the Members’ personal information leak due to the Members’ own fault in leaking their Member’s Account information.
    4. We reserve the rights to modify, suspend, terminate, and/or cancel the Program and/or supplying of Points and exchange of WAON Vouchers at any time and for any reason, by a prior notice to Members in accordance with the Policy, Terms and Conditions. We shall not be held liable to the Members against any losses or damages caused by such modification, suspension, termination, or cancellation.
    5. We reserve the rights to, at any time, verify and inspect Members’ activities and/or details. If Members fail to provide any appropriate evidence/information at Our request for the purposes of such verification, the Members shall not be granted Points and/or any WAON Vouchers and We will not provide any alternative promotions. Without prejudice to any of our other rights available to us under the law and the Policy, Terms and Conditions, We have the discretion to, without any prior notices or being held liable to Members, take any actions that We may deem necessary or appropriate to prevent, detect, or rectify any acts of violation of the Policy, Terms and Conditions or any acts of fraud, crime, or dishonesty in relation to the Program and Points, including but not limited to:
      • Cancel or invalidate WAON Points, WAON Vouchers already issued to Members and/or prevent Members from earning Points or redeeming WAON Vouchers;
      • Cancel Members’ right to membership of the Program or any other promotion program hosted/co-hosted by Us and/or prevent or restrict the Members’ access into the Program, the Mobile Applications;
      • Report activities suspected as illegal to competent authorities, cooperate with such authorities and provide all information about the Members and/or transactions relevant to the investigation process;
      • Cancel or invalidate any purchase orders involving the use of Points/WAON Vouchers without having to provide any vouchers, discounts, promotional offers, or any other form of compensation as a substitute.
      • Recall and/or deduct any amount of money payable to Members which are then at our disposal in order to indemnify Us for any and all losses and/or damages as well as any and all reasonable fees and expenses incurred by Us during investigation, detection and implementing the Policy, Terms and Conditions; and/or
      • Take any other actions, including legal actions, that We deem appropriate in order to protect the interests of Ours, Our affiliates’, and other third parties’.
    6. We are not responsible for resolving any matters related to the rights of Members if the information provided by Members is incomplete and/or inaccurate, or other complaints are not in accordance with these Terms and Conditions and policies, which are published by Us on the Mobile Applications.

    Our Responsibilities

    1. To support Members to check and answer Members’ enquiries or complaints.
    2. Upon receiving complaints from Members, We will verify the information provided by Members. Accordingly, We will provide appropriate solutions subject to the severity of the incident. In all cases, Our decision will be the final decision and applicable to all Members.
    3. To ensure the technical standards for the operation of the Mobile Applications and management of the Program so that Members are eligible for receiving WAON Points, accumulating WAON Points, redeeming accumulated WAON Points into WAON Vouchers and using the WAON Vouchers in accordance with these Terms and Conditions and policies, which are published by Us on the Mobile Applications..
    4. To ensure favorable conditions for the Members to enjoy all their entitled benefits under the Program in accordance with these Terms and Conditions.
    5. We commit to use the Members’ information for the purposes and scope as consented by Members in accordance with these Terms and Conditions, the Personal Data Protection Policy, and the laws, in a manner that ensures Members’ honor, dignity, and reputation remain undamaged.

    H. SUPPORT CHANNELS

    If you have any questions or need assistance regarding the WAON POINT Program, please contact us as follows:

    Customer Service Department of ACS Trading Vietnam Company LTD

    Or

    Customer Service Counters at AEON Vietnam

    REFER TO PERSONAL DATA PROTECTION POLICY WAON MEMBER POINTS PROGRAM: HERE

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